Refund & Cancellation Policy

Refund and Cancellation Policy

Last updated: July 28, 2025

Welcome to ZCardz.com. This Refund and Cancellation Policy explains our terms regarding cancellations and refunds related to the purchase and use of our services. Please read it carefully to understand your rights and obligations.

Interpretation and Definitions

Interpretation

Capitalized terms used in this policy have specific meanings as explained below. These definitions apply whether the terms appear in singular or plural form.

Definitions

For this Refund and Cancellation Policy:

“Company,” “We,” “Us,” or “Our” means ZCardz.com.
“You” or “Your” means the individual or entity purchasing or using the services from ZCardz.com.

Refund Eligibility

Refund requests must be submitted within [insert number, e.g., 14] days of the purchase date.
Refunds will only be issued for services that have not been fully delivered or if there is a documented error on our part.
Custom or personalized products/services offered by ZCardz.com are non-refundable unless there is a quality issue or error.

Cancellation Policy

You may request cancellation of an order before it has been processed or shipped.
Once an order is processed or the service has been initiated, cancellations may not be possible.
To request a cancellation, please contact us promptly at info@zcardz.com with your order details.

How to Request a Refund or Cancellation

To request a refund or cancel an order, please contact our customer support team:

Email: info@zcardz.com

Please include the following information:

Your name
Order number or transaction details
Reason for refund or cancellation

We will review your request and respond as soon as possible.

Refund Processing

Approved refunds will be processed using the original payment method within 7-14 business days.
Depending on your payment provider, the time for the refunded amount to appear on your account may vary.

Non-Refundable Items

Any digital products or downloadable content once accessed or downloaded.
Services that have been fully delivered and accepted.
Any fees or charges expressly stated as non-refundable at the point of sale.

Changes to This Policy

ZCardz.com reserves the right to update or modify this Refund and Cancellation Policy at any time. When changes are made, we will post the updated policy on our website and update the "Last updated" date.

We encourage you to review this policy periodically.

Contact Us

If you have any questions or need assistance regarding refunds or cancellations, please contact us at: